PRIVACY POLICY

This policy describes our policies and procedures on the collection, use, and disclosure of Customer information when accessing the website https://chloegallery.vn/, as well as how the law protects the Customer.

We use the Customer’s personal data to provide and improve the Service. By using the Service or providing information to Us, the Customer agrees to the collection and processing of data in accordance with this privacy policy.

Therefore, please read this privacy policy carefully to better understand Our commitments to respecting and protecting Customer information.

Definitions

“Cookie”: A small file placed on a Customer’s computer, mobile device, or any other device by a website, containing details of the Customer’s browsing history on that website.

“Device”: Means any device that can access the Service, such as a computer, mobile phone, or digital tablet.

“Personal Data”: Is any information that relates to an identified or identifiable individual.

“Service”: Refers to the website or any service provided by Us.

“Restaurant”: Is the Chloe restaurant at 6 Phan Van Chuong, Tan My Ward, Ho Chi Minh City.

“Website”: Is the website https://chloegallery.vn/.

Collecting and Using Customer’s Personal Data

Data Collected

While accessing the website or using Our Service, We may ask the Customer to provide certain personal information, which may include but is not limited to: Full birth name; other names (aliases); permanent residence, temporary residence, contact address; date of birth; nationality; personal image; email; phone number; personal identification number; passport number; personal tax identification number; account information, usage data, and other information and data attached to or helping to identify a specific individual.

Usage Data may include information from the Customer’s Device such as IP address, browser type, browser version, the pages of Our Service that the Customer visits, the date and time of the visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Collection of other data: We may collect other information including IP address, computer/mobile device operating system, browser type, mobile device type, mobile device characteristics, Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID) of the Customer’s mobile device, referring website address (if any), the pages the Customer visited on our website or mobile application and access times.

Cookie

A Cookie is a small file placed on the Customer’s device. This Cookie allows Us to remember the choices the Customer makes when using the website, such as remembering login details or language preferences. The purpose of these Cookies is to provide the Customer with a more personal experience and to avoid the Customer having to re-enter their preferences each time they use the website.

The Customer can refuse to accept Cookies at any time by adjusting their web browser settings; however, this may result in the Customer being unable to use some functions of the website.

Commitment to Customer Information Security

We commit that the Customer’s personal information on this website will be kept strictly confidential. The collection and processing of Customer data are carried out only for the purposes of providing the Service, improving the quality and Customer experience, and for other purposes stated in this Privacy Policy.

We collect Customer information when

The Customer provides it to Us.

The Customer’s information is shown on the Reservation Agreement or Service Contract the Customer signs with Us.

The Customer’s information data is not only generated by the Customer’s interaction with the website, but personal data may also be generated from technical processing, statistical processes, aggregation from forms, comments, cookies, analytics, and embeds from Partners.

Customer information is collected by Us through newsletter subscriptions, comments, and interactions with Our social media channels.

Through the Wi-Fi utility system;

Collection from other lawful sources.

We use Customer data to:

To manage, provide, and maintain the Service.

Verify the Customer’s identity.

Service reservations: to process matters related to reservations and provide services to the Customer and to perform the Contract with the Customer.

Customer care services: including responding to Customer requests, complaints, and feedback.

Conduct service quality surveys.

Carry out promotional activities for Our services and products.

Provide information to the Customer.

Contact, care for the Customer, and resolve issues arising related to the use of the service and in other special cases.

Make or receive payments.

Resolve complaints and process requests to access, provide, correct, or delete personal data.

For Our business purposes, such as analyzing and managing business operations, researching needs, tastes, and the market.

Provide as required by law.

Information Storage Period

We will only retain the Customer’s Personal Data for as long as necessary for the purposes set out in this Policy. We will retain and use the Customer’s Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The Customer has the right to request the deletion or cancellation of the Customer’s information.

Request to Modify or Delete Information

The Customer has the right to withdraw consent for the collection, use, or disclosure of personal data that We hold or control by sending an email to the following address: chloe@chloegallery.vn.

We reserve the right to refuse to correct a customer’s personal data in accordance with legal regulations on personal information security or in cases where the law permits the refusal to modify/delete personal data.

Third Parties Who May Access the Information

We may share Customer information in the following cases:

With Service Providers: We may share the Customer’s personal information with service providers, limited to the scope of information necessary, and applying regulations to ensure the security and confidentiality of personal information for the purpose of providing the Service to the Customer. We will require this third party to comply with legal regulations on the protection of the Customer’s personal data.

Any member company within Our group of companies (including their employees) when sharing such personal data is necessary to provide, support, or relate to the provision of products or services to the Customer.

Business Transfers: In the event of a merger, consolidation, or transfer of part or all of our business to another company, the merged, consolidated, or acquiring party will have access to the information We store.

With the Customer’s consent: We may disclose the Customer’s personal information for any other purpose with the Customer’s consent.

Links to Other Websites

Our Service may contain links to other websites not operated by Us. If the Customer clicks on a third-party link, the Customer will be directed to that third-party’s site. The Customer should carefully read the Terms of Use as well as the Privacy Policy of that third party before use.

Effectiveness

We reserve the right to amend or supplement this Policy at any time and publish it on Our website or by other appropriate methods (if any) without prior notice or Customer consent. Unless provisions regarding the effective time are specified, such amendments and supplements will apply immediately upon publication.

By booking or using Our products and services, the Customer is deemed to have agreed to such amendments and supplements.

Questions, Complaints, and Contact Us

If the customer has any questions or complaints regarding privacy protection, please contact us at the following email: chloe@chloegallery.vn.